Users Information and Privacy
We are committed to protecting all the information you share with us. We follow stringent procedures to help protect the confidentiality, security, and integrity of data stored on our systems.
To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures. For example, our servers are accessible only to authorized personnel and that your information is shared with respective personnel on need to know basis to complete the transaction and to provide the services requested by you.
Although we will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.
The Site keeps track of your information to offer you the best possible shopping experience. When you register (log in), you supply your email address and a password. This allows us to provide you access to your account every time you visit our Website. Before completing your first purchase, we also ask you for your name, phone number, email, billing and shipping addresses.
This information is necessary to fulfill your order. This information may be disclosed to specific members of our staff and to select third parties (such as our payment processor and shipping provider) involved in the completion of your transaction and delivery of your order. We may also need your email address or phone number to contact you if we have questions about your order.
We or our associate companies may also use your email address to notify you about new services or special promotional programs, or send you offers or information if you have opted-in. Emails are sent only to our members who have chosen to receive them (opted-in) or who have made a purchase on our website.
At any time, you can notify us that you wish to stop receiving these emails. In addition, we keep a record of your past purchases, returns, and credits. We may also ask you for information regarding your personal preferences and demographics to help us better meet your needs.
Like many other transactional websites, we use “cookies” to improve your shopping experience and to save you time. Cookies are little tags that we place onto your computer. We assign a cookie to your computer when you first visit us to enable us to recognize you each time you return. Through cookies we can customize our Website to your individual preferences to create a more personalized, convenient shopping experience. Please note that the cookies we use for our Website or email campaigns do not store personally identifiable information about you or your finances.
Analysis and reporting
We use reporting software that allows us to analyse the amount and type of member traffic we get on our Website. We use this data to make improvements to your shopping experience and to ensure that we have enough capacity to properly serve all our members. The software provides aggregate reporting information to us only. No personal or personally identifiable information is gathered or used for this process.
We store certain anonymous information in server logs that do not identify you personally, but provide us information regarding the type of user who is accessing our Website and certain browsing activities of that user. This data may include: the IP address of the user accessing our Website (i.e. the unique ID. Number of the user’s computer), the type of browser (Internet Explorer, Firefox, etc.) and the operating system (Windows, Mac OS, etc.), the Website the user last visited before linking to our Website, how long the user accessed our Website in any given session, and the date and time of access. We may make extensive use of this data at an aggregated level to understand how our Website is being used. We may share some of the aggregate findings (not the specific data) with advertisers, sponsors, investors, strategic partners, and others to help grow our business.
We may use various outside agencies (third party service providers) to make our Website operate. For example, we may use third parties to host our Website, operate various features made available on our Website, send emails, analyse data, provide search results and links, and assist in fulfilling your orders. Some of these third parties may need access to your information to make the services provided through our Website work. Information will only be disclosed to these service providers on a need-to-know basis, and they will only be permitted to use such information for the purpose of providing the particular services provided by such entities in connection with our Website.
When you register with the website, subscribe to any of our newsletters, or opt-in to receive special offers and new releases sent to your email address, your contact information (including your name, address and e-mail address as requested) is added to our secure database, its access is limited to authorized persons only.
From time to time, we will send you information about new products, features, additions, and changes to products and services being sold on the website.
Data collected is stored on secure servers provided by third parties. As such we take every precaution to ensure that this information is kept in a secure fashion. However, any loss of data by the third parties is not our liability and if such an occurrence happens we will inform you via your registered email address within 48 hours of us being notified
We do not store any credit card information and as such this information is not available to us.
Please do not share this information with any one during any after sales interaction with employees or contractors or suppliers of West Coast Couture.
If you have any concerns about your privacy or need to report any issues relating to your privacy that arise from the conduct of your business with West Coast Couture please email us on [email protected]